Job description

Operations · Technology

## Job Description Job Summary Asset Management The Hardware Support Administrator plays a critical role in ensuring the smooth operations of hardware systems by independently resolving support tickets, providing on-call assistance, and conducting root cause analyses. This position is vital for enhancing customer satisfaction and operational efficiency within the organization. Key Responsibilities Asset Management 1. Adhere To Quality Standards And Regulatory Requirements While Managing Hardware…

Skills

Primary

SparkDebuggingOn-callSAPHardware Break-Fix MethodologiesHardware Troubleshooting TechniquesRoot Cause AnalysisTicketing Systems

Secondary

Comptia A+ITIL Foundation

Responsibilities

Resolve hardware break-fix incidents adhering to quality standards and regulatory requirements.

Provide on-call support for escalated hardware issues using troubleshooting techniques.

Update and manage the knowledge base by documenting solutions and processes.

Independently resolve hardware support tickets within SLA.

Enhance customer experience by achieving first call resolution rates.