Provide technical support across for end-user computing platforms for desktops, laptops, and mobile devices, device configuration, and technical refresh

Provide Level 1 or level 2 break/fix support for in-scope hardware and software

Assess hardware and software malfunctions by means of diagnostic tools and user input

Deliver remote and deskside support to authorized users as required

Document and classify incidents in ticketing systems (e.g., ServiceNow)

Provide technical support assisting workstations, setting up printers, general operating system issues, OS upgrade issues, login or connectivity issues, install new hardware and software or systems and keep track of existing problems

Respond to customer requests for service and repairs

Manage and maintain the SLA for Field Service tickets

Manage and maintain spare inventory for in-scope hardware devices and report inventory levels as per organizational policies

Track requests for new devices, spare components, or peripherals