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Administrator, IT Operations Management
HCLTech
Experience n/a
Not specified
Noida, Uttar Pradesh, India
Job description
DevOps / Infrastructure
Technology
Experience n/a
## Job Description Job Summary The Tools & Automation Administrator plays a crucial role in maintaining high service quality by independently resolving technical tickets, providing on-call support, and conducting root cause analysis. This position significantly impacts customer satisfaction and operational efficiency through effective problem-solving and proactive management of support activities. Key Responsibilities 1. Provide Technical Support And Solutions By Leveraging Snow - Itom And Rest/…
Skills
Primary
Secondary
Responsibilities
Resolve technical tickets using Snow - ITOM and REST/SOAP API
Conduct root cause analysis on escalated issues using Angular JS
Update and manage the knowledge base
Train new team members and coach analysts
Track and manage ticket resolution within SLAs
Enhance customer experience and satisfaction through high first call resolution rates