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AI Knowledge Analyst I
GHX
Junior · 2+ yrs
Not specified
Hyderabad, Telangana, India
Job description
Data Science
Technology
Junior · 2+ yrs
## content Role Summary The AI Knowledge Analyst is a member of the Customer Care and Managed Services team, responsible for ensuring the knowledge ecosystems that power GHX's operations and AI platforms are accurate, well-governed, and continuously improving. This role works closely with leadership, SMEs, data scientists, and operational teams to identify content gaps, manage knowledge lifecycles, and translate business needs into structured, AI-ready information assets. The AI Knowledge Analys…
Skills
Primary
Secondary
Responsibilities
Manage intake, triage, and routing of knowledge-related requests from operational teams.
Maintain content lifecycle through SME review checkpoints — flagging material for update, review, or archival on a consistent cadence.
Identify obsolete, duplicate, or conflicting content and drive resolution through appropriate stakeholders.
Conduct knowledge audits and implement improvement cycles based on performance data and stakeholder feedback.
Translate operational knowledge into structured, AI-ingestible formats ensuring accuracy, consistency, and taxonomy compliance.
Structure and groom knowledge content for ingestion into GHX's AI platforms; ensure format, tagging, and taxonomy standards are met.
Monitor AI platform performance related to knowledge quality; recommend and track content-driven improvements.
Partner with data scientists and AI developers to understand ingestion requirements and close content gaps.
Analyze and document knowledge workflows, identifying gaps or structural issues that reduce content usability or AI accuracy.
Interpret usage data, feedback trends, and engagement metrics to recommend improvement opportunities.