Job description

Customer Support · Technology

## Job Description Job Summary Shift : US Shifts (Night Shifts) Customer Service Skills : Empathy, ownership, and sincerity are crucial. Qualification : Any graduate ( we are not hiring undergrad or people with Internship experience) Key Responsibilities Minimum 1 year of hands-on experience in CHAT channel in technical troubleshooting process Open to working in 24/7 rotational shifts, including night shifts and weekends. Prior experience or understanding of the advertising ecosystem, including…

Skills

Primary

DebuggingCustomer serviceTechnical diagnosisTroubleshootingCHAT channel

Secondary

JavaScriptHTMLCSSSparkSAPweb development

Responsibilities

Provide technical troubleshooting in a CHAT channel

Address customer concerns and requirements with empathy, ownership, and sincerity

Manage and prioritize tasks to meet deadlines

Understand and troubleshoot web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics