Ensure effective Incident Management by keeping systems running through a controlled process of registering, monitoring, and resolving application-related tickets.

Monitor overall application performance and take responsibility for the integrity of the production environment.

Operationalize priority setting as agreed with the business.

Signal deviations from policy and standard package matters and, following approval, contribute to the implementation of changes.

Ensure IM process compliance within your area of responsibility.

Take care of proper application documentation, including technical, process, and end-user documentation.

Be co-responsible for activities that ensure applications function and operate appropriately.

Participate in and contribute to implementation, improvement, and optimization projects.

Execute changes and enhancements end-to-end: from describing the problem and performing information analysis to preparing solutions, executing system changes, testing, updating user documentation, implementing changes, and providing aftercare.

Conduct tests, record and analyse failures, perform fault diagnosis, and create and validate transports from development and UAT environments to production.