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Behavioral Health Advocate
UnitedHealth Group
Junior · 2+ yrs
Full-time
Buffalo, New York, United States
USD 60k – USD 107k
Job description
Customer Support
Healthcare
Junior · 2+ yrs
## description Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us ad…
Skills
Primary
Secondary
Responsibilities
Identify and provide community service linkage
Assist enrollees with aftercare appointments
Provide subsequent member follow-up
Work with enrollees to identify gaps in care or obstacles to care and problem solve
Review IP Census each day to determine which enrollees on the census are re-admits
Go to facility meetings with treatment team to develop a successful aftercare plan
Manage the aftercare follow-up of identified high risk enrollees
Meet with community providers/facilities as company liaison to foster good rapport and relationships
Connect people with the care, pharmacy benefits, data and resources they need
Engage people in the treatment process and assist them to access the appropriate community services
