Lead daily operations of an 8-person Customer Service team in Krakow, covering the EU region.

Supervise, coach, and support team development through meetings and personal growth plans.

Improve supply chain efficiency by streamlining systems, processes, and procedures.

Develop expertise in the product portfolio and customer base to train staff, operate in any back-up role and support decision-making.

Review and ensure compliance with SOX, ISO, and other relevant procedures.

Assist with audits by providing accurate documentation and evidence.

Maintain team oversight while understanding customer requirements to advise management effectively.

Evaluate team performance, identify training needs, and ensure continuity of operations.

Support recruitment, onboarding, and knowledge transfer for new team members.

Escalate and resolve critical issues impacting costs or customer satisfaction.