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Customer Support Analyst I
GHX
Senior · 6+ yrs
Not specified
Hyderabad, Telangana, India
Job description
Customer Support
Telecommunications
Senior · 6+ yrs
## content General Summary CSA I Provides first-line support within the Customer Support Center, assisting GHX's important customers with inquiries and basic system usage. Develops foundational knowledge of the GHX B2B exchange, support resources, and tools, utilizing guidelines to ensure efficient and quality support. Handles diverse issues requiring logical diagnostic skills and a developing understanding of EDI-X12. Job description Roles & Responsibilities Acts as a primary point of contact a…
Skills
Primary
Responsibilities
Acts as primary point of contact at GHX for customers reaching out via email
Works directly with customers to help meet needs and solve problems
Uses Customer Relationship Management System 'Salesforce' to record customer questions/problems/solutions
Utilizes Customer Support Knowledge Base to assist customers and provide immediate resolution
Contributes to Customer Support Knowledge Base by providing symptom/resolution info for new issues
Escalates unresolved issues to CSA II & III team members