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Delivery Manager I
GHX
Junior · 1+ yrs
Not specified
Concord, North Carolina, United States
USD 2k – USD 3k
Job description
Customer Support
Logistics
Junior · 1+ yrs
## content The Delivery Manager I role provides excellent customer service to both internal and external customers to help increase the overall adoption and utilization of subscribed Managed Services products and services. This position will be responsible for managing and cultivating customer relationships for their assigned account base. The Delivery Manager adds value to the organization through ensuring customer retention as the customers' primary contact throughout the life cycle of their s…
Skills
Primary
Responsibilities
Cultivates and maintains customer relationships within assigned account base
Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues
Host ongoing webinars and trainings for Managed Services customers and internal teams
Proactively developing campaigns to re-engage customers and increase customer KPI's to ensure service excellence and satisfaction
Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff
Create, develop, and use presentation materials for onsite or WebEx meetings with customers
Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified
Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities
Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process
Develops an in-depth knowledge of customer environment and GH. Product knowledge to achieve goals and solve complex problems while fostering innovation