Cultivates and maintains customer relationships within assigned account base

Provide support via phone, email, and on site to customers and GHX coworkers for escalations and any related product issues

Host ongoing webinars and trainings for Managed Services customers and internal teams

Proactively developing campaigns to re-engage customers and increase customer KPI's to ensure service excellence and satisfaction

Lead implementation of managed services solutions for new customers and work closely with cross-functional teams to ensure successful project kickoff

Create, develop, and use presentation materials for onsite or WebEx meetings with customers

Mentor team members through daily tasks and refine processes and resource materials where areas of improvement have been identified

Work closely with the CSM and ESE team to ensure customer satisfaction and new potential sales opportunities

Works closely with Solutions Delivery, Sales, and Customer Success Managers to oversee all phases of the implementation process

Develops an in-depth knowledge of customer environment and GH. Product knowledge to achieve goals and solve complex problems while fostering innovation