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Delivery Manager II
GHX
Fresher
Not specified
Concord, North Carolina, United States
USD 32 – USD 43
Job description
Account Management
Operations
Fresher
## content The Delivery Manager II role provides excellent customer service to both internal and external customers. This position will be responsible for the successful management of customer relationships that increase the overall utilization of GHX solutions and services, ensures customer retention and improved customer satisfaction levels for Managed Services. Additionally, the candidate must be an individual that has strong communication, analytical, problem-solving, planning, coordination,…
Skills
Primary
Responsibilities
Cultivates and maintains customer relationships to increase understanding and utilization of all Provider Managed Services products.
Provide support via phone, email, and onsite to customers and GHX coworkers for escalations and related product issues.
Monitor predetermined quality metrics of a customer and implement resolutions if below acceptable levels.
Proactively develop campaigns to re-engage customers and/or increase customer KPIs.
Lead implementation of managed services solutions for new customers and collaborate with cross-functional teams for successful project kickoff.
Create, develop, and use presentation materials for onsite or WebEx meetings with customers.
Mentor team members through daily tasks and refine processes and resource materials where improvements are identified.
Maintain high-level knowledge of all other GHX services and customer activity to aid adoption of recommended practices.
Work closely with CSM and ESE team to ensure satisfaction and identify potential sales opportunities.
Collaborate with Solutions Delivery, Sales, and Customer Success Managers to oversee implementation phases.