Drive Adoption

Design and execute lifecycle programs that accelerate onboarding, feature adoption, and time-to-value.

Create targeted engagement campaigns based on maturity and product usage.

Identify and recommend adoption improvements (in-product guidance, education, webinars, self-service resources) to Product and Marketing teams.

Protect Gross Revenue Retention

Develop automated interventions for at-risk customers.

Partner with CSMs to prioritize outreach and remediation efforts based on customer signals and business impact.

Measure and improve key indicators tied to renewal outcomes.

Digital Customer Programs

Own the digital customer journey from onboarding through renewal.

Create scalable programs that increase engagement without increasing headcount.

Leverage AI and automation to personalize customer experiences at scale.

Reasoning & Insights

Monitor adoption, engagement, and retention metrics.

Build dashboards and reporting for Executives and Customer Success teams.