Execute approved patient ambassador program strategies and translate them into detailed workplans, timelines and deliverables

Document program audiences, ambassador eligibility criteria, participant roles, and engagement channels and activation models

Build and maintain detailed activation plans across live, virtual, digital, social and peer-to-peer channels

Manage timelines, deliverables, and status reports; track KPIs and compile information for program reporting

Support ambassador identification, recruitment, screening, onboarding and readiness assessments using established program criteria

Maintain accurate ambassador profiles, participation records, consent documentation and engagement preferences

Deliver individual and group training that prepares patients and caregivers to share their experiences confidently, authentically and within approved program parameters

Coach ambassadors on presentation skills, message delivery, interviews, media readiness, approved messaging and audience engagement

Conduct interviews and story-mining sessions, working directly with patients and caregivers to uncover the emotional meaning and broader relevance within their lived experience

Serve as a primary day-to-day client contact for assigned patient engagement programs