Define and drive the product's long-term vision: autonomous agents enterprises trust to do real work

Architect the roadmap for agentic platform capabilities: orchestration, memory and context management, action execution, endpoint interaction, and secure agent governance

Translate emerging agent patterns into scalable platform primitives that can be leveraged across this product and other ServiceNow AI offerings

Partner with frontier AI teams and the open-source ecosystem to bring state-of-the-art capabilities into enterprise production

Own adoption and measurable outcomes at scale

Define clear adoption paths and usage models for agentic capabilities across customer segments

Engage with external ecosystem players and partners as needed to accelerate roadmap and adoption

Balance near-term customer deliverables with long-term platform differentiation and governance innovation