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Guest Experience Agent
Four Seasons
Junior · 1+ yrs
Full-time
Venice, Veneto, Italy
EUR 25k – EUR 25k
Job description
Front Office / Guest Services
Hospitality
Junior · 1+ yrs
## description About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class…
Skills
Primary
Secondary
Responsibilities
Welcome guests, provide room escorting
Handle all guest interactions across multiple channels
Engage with guests throughout the property offering guidance and assistance
Manage guest requests and reservations across the full guest journey
Respond promptly and effectively to guest needs ensuring clarity personalization and consistency
Log guest preferences into Four Seasons systems supporting recognition and personalization
Assist other departments during peak periods ensuring continuity of guest service
Own service recovery efforts addressing concerns with empathy taking corrective action and follow-up
Support daily operational planning by coordinating guest requests compiling information contributing to internal briefing notes