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Guest Experience Coordinator
Four Seasons
Experience n/a
Full-time
Nashville, Tennessee, United States
Job description
Front Office / Guest Services
Hospitality
Experience n/a
## description About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class…
Skills
Primary
Secondary
Responsibilities
Respond to incoming guest calls, emails, and chat inquiries
Coordinate guest requests and communicate with hotel departments
Manage guest interactions through systems such as Messenger, HotSOS, Email, and Teams
Assist with pre-arrival planning, special requests, guest preferences, and post-departure communications
Provide information regarding hotel services, local attractions, dining options, events, and transportation
Monitor daily arrivals, departures, VIP guests, groups, and special occasions
Review room assignments and support seamless arrivals and guest satisfaction initiatives
Maintain accurate records and protect the confidentiality of all guest information
Support Front Desk, Concierge, Guest Services, and In-Room Dining operations
Assist the Guest Experience leadership team with administrative and operational responsibilities