Deliver guest request items promptly and accurately from Housekeeping or pantry areas

Transport Housekeeping colleagues safely and efficiently to their allocated work locations

Operate buggies and equipment responsibly, completing all required safety checks before and after use

Present oneself in full issued uniform with a clean, neat, and professional appearance at all times

Conduct all duties in public areas discreetly, maintaining a calm and unobtrusive presence

Demonstrate professionalism and adherence to all Four Seasons policies, house rules, fire and safety regulations, and departmental procedures

Maintain awareness of daily operations, priorities, and special instructions

Answer telephones professionally, accurately relaying messages and requests

Anticipate guest needs, assess guest satisfaction, and handle concerns courteously, escalating issues to the Director of Housekeeping when appropriate

Report all accidents, incidents, or unsafe conditions immediately to the Director of Housekeeping

Respond appropriately and calmly in emergency or safety situations, following hotel protocols

Communicate effectively with other departments to ensure seamless service delivery

Report any lost or unattended items found in guest contact areas to HouseKeeping Security in accordance with lost-and-found procedures

Participate in shift handovers, ensuring clear communication of outstanding tasks and special instructions