Implement and maintain ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB, Health Dashboard, Operational Intelligence)

Configure, manage, and troubleshoot MID Servers

Maintain CMDB health, governance, relationship mapping, and data accuracy

Design and implement Service Mapping for critical business services

Troubleshoot Discovery patterns, credentials, classification issues, and monitoring integrations

Design and implement enterprise alerting and event management solutions

Integrate ServiceNow with various monitoring platforms (SolarWinds, Splunk, Datadog, Dynatrace, etc.)

Design and develop integrations using REST, SOAP, IntegrationHub, etc.

Automate operational processes using Flow Designer, Orchestration, Runbook Automation, and IntegrationHub

Develop ServiceNow customizations using JavaScript, Glide API, Script Includes, etc.