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Managed Services Analyst II (PS)
GHX
Junior · 2–5 yrs
Not specified
Hyderabad, Telangana, India
Job description
Customer Support
Technology
Junior · 2–5 yrs
## content Job Description Role Summary The Managed Services Analyst role provides excellent customer service to both internal and external customers to assist with products or services provided by GHX. This role provides administrative process support for routine tasks. This individual will have a passion for customer service and performance excellence. In addition, this role will demonstrate excellent verbal and written communication, analytical, problem-solving, project management and coordin…
Skills
Primary
Responsibilities
Provide support for external customers via email
Handle daily case work while meeting predetermined KPI and QA
Accurately document all actions in daily case work and customer interactions
Identify, document, and escalate repetitive customer issues
Solve escalated cases from internal teams
Proactively maintain and contribute to team reference materials
Aid in increasing adoption of GHX's recommended practices for customers through daily customer engagement
Proactively call out any failures and downtimes
Use and update the trackers and dashboards to understand and shift to the necessary queues
Escalate and seek support for any roadblocks