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Manager Customer Support
GHX
Mid · 5–7 yrs
Not specified
United Kingdom
Job description
Customer Support
Operations
Mid · 5–7 yrs
## content The purpose of this role is to support the GHX Customer Support model by managing the local Customer Support team for the relevant markets in Europe or UK according to GHX customer standards. The Manager Customer Support supports and manages the team in all operational day-to-day business activities. This role partners with other GHX departments, Customer Care teams and customers to facilitate issue resolution and to advance the support processes and operations in order to drive our c…
Skills
Primary
Responsibilities
Manage and lead local Customer Support team
Perform employee performance evaluations
Provide management visibility into operational excellence
Ensure implementation of efficient methodologies and best practices
Conduct capacity and workforce planning analysis
Explore business improvements for efficient workflows
Communicate and align with stakeholders to manage customer risks
Set up Key Performance Indicators (KPIs) & Strategic Initiatives
Act as escalation point for operational tasks
Optimize support for Tier1 customers