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Manager, Systems Engineering
ServiceNow
Mid · 5+ yrs
Full-time
Toronto, Ontario, Canada
CAD 126k – CAD 220k
Job description
Systems Engineering Management · Technology
Skills
Primary
Secondary
Responsibilities
Own the deployment, management and support of systems that make up our Canadian sovereign cloud running on GCP
Contribute to initiatives globally spanning across our global clouds running on Azure, AWS and GCP
Lead the engineering team responsible for the definition, configuration, delivery, and validation of compute across our private and public cloud infrastructure
Work with Product and Program management to define and communicate the team's external commitments and roadmap
Facilitate engineering team autonomy by assisting with project planning, prioritization, Agile process, and skill development
Support growth of engineers via hiring, goal setting, development of individual development plans, and performance reviews
Provide technical guidance for systems and process optimization opportunities and participate in architectural reviews
Assess risks, vulnerabilities, and mitigations of core services to ensure these systems are highly available, operationally sound, perform at scale and exceed customer expectations
Collaborate with peer teams on complex, global engineering efforts to ensure architecture agreement, resource coordination and implementation timelines
Set and sustain technical standards and best-practices in your domain