Job description

Product Management · Artificial Intelligence

## description Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work sma…

Skills

Primary

LLMProduct managementVoice AIASRTTSSpeech-to-speechStreamingLatency

Secondary

SIPCall transfersAmazon ConnectGenesysTwilioCCaaS platforms

Responsibilities

Own the conversational core of the Voice AI platform — dialog quality, LLM selection, and evaluation

Define the emerging voice-to-voice model integration and deployment strategy

Lead the customer-enablement motion that lets enterprises design and ramp their own voice agents