Lead architecture and technical strategy for assigned problem areas within ITSM/ITOM products

Contribute hands-on to spiking and shipping solutions

Design and validate solutions through evidence-based spiking

Architect the evolution of current solutions toward AI-native capabilities

Identify and address value realization gaps in agentic products

Establish architecture patterns and best practices specific to your problem domain

Guide teams through complex technical decisions and design reviews

Collaborate across ITSM/ITOM engineering teams