Creation and delivery of platform solutions considering long term technical architecture, process design and ServiceNow technical standards

Support engagement efforts related to platform wide process definition, re-engineering, improvement and gap analysis during workshops with key customer sponsors and stakeholders

Advise customers on leveraging ServiceNow Platform capabilities to improve existing processes

Lead customer design workshops across multiple ServiceNow products and capabilities

Guide completion of business requirement workbooks for solution's technical aspects

Draft technically-focused user stories, acceptance criteria, testing strategy and knowledge transfer while supporting review/approval

Provide ad-hoc oversight/training for future system administrators throughout the engagement

Lead technical project delivery and solution delivery for engagements providing unit test oversight of partner resources development

Be lead member of overall engagement team focused on successful customer outcomes

Develop integration components (SSO, LDAP etc.) with multiple systems

Prepare all customer-facing deliverables focusing on technology ensuring quality of configured/developed solution

Juggle multiple complex projects/initiatives

Promote continuous improvement practices in delivery materials

Support specific sales activities when required

Train/mentor other members of ServiceNow delivery team and partner ecosystem