Analyze and resolve customer queries related to invoicing, collections, customer accounts and financial processes in a timely manner

Collaborate effectively with Customer Service, Sales, Operations, Credit Control and other relevant teams

Identify root causes of financial issues and develop sustainable solutions to prevent recurrence

Perform pre- and post-billing checks; analyze system-generated errors and alerts and take appropriate action

Respond to financial queries from other countries and coordinate Türkiye-related topics with global teams

Provide regular feedback to Sales, Credit Control and management on the resolution of financial issues

Contribute to achieving individual and team targets

Participate in continuous improvement initiatives and platforms such as Gemba Walks and First Choice

Take an active role in global finance projects and provide support when required