Provide advanced technical support for SharePoint-related issues escalated from Level 1 support

Diagnose and resolve complex issues related to SharePoint sites, permissions, workflows, and integrations

Monitor system performance and health, taking proactive measures to address potential issues

Assist with the configuration and management of SharePoint sites, libraries, lists, and workflows

Implement and maintain SharePoint customizations, including site templates, web parts, and custom solutions

Ensure system updates and patches were applied in a timely manner

Conduct training sessions and create documentation to help end-users maximize the use of SharePoint

Address user inquiries and provide guidance on SharePoint best practices and features

Work closely with SharePoint administrators and developers to implement and test new features and enhancements

Document technical procedures, system configurations, and troubleshooting steps