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Senior Customer Success Manager
ServiceNow
Senior · 5+ yrs
Full-time
Waltham, Massachusetts, United States
USD 102k – USD 159k
Job description
Sales · Technology
Skills
Primary
Responsibilities
Partner with initial customers to drive product value
Develop trusted advisor relationships with executive sponsors
Partner cross-functionally to translate business needs into new solutions
Evolve and iterate on customer onboarding strategy
Work with internal teams and customers to drive adoption and growth
Help customers identify transformational goals in partnership with Moveworks
Adapt quickly to product changes and communicate strategically to stakeholders
Act as voice of the customer, gathering feedback and sharing product roadmap