Oversee portfolio of customers to help achieve business outcomes

Foster greater adoption and usage of ServiceNow products through prescriptive guidance

Ensure customers are technically healthy and on most recent product version

Leverage existing Success Plays and assist in creating new ones

Work with customers to create new use case/success stories

Guide customers to maximize value from their ServiceNow investment and licenses

Collaborate with teams across company ecosystem to resolve escalated client issues

Oversight projects identified by leaders

Improve complex issues via analysis and resolution

Succeed working collaboratively