Job description

Product Management · Technology

## description Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work sma…

Skills

Primary

MicroservicesSaaSMachine LearningComplianceAgileTechnical leadershipStakeholder managementCross-functional collaboration

Secondary

GDPRCCPAAI/ML IntegrationServiceNow Platform ArchitectureGen AI Transformation

Responsibilities

Lead solution architecture across CCX domain

Produce architecture decision records (ADRs)

Define POC scope documents before vendor engagement begins

Design POCs testing assumptions most likely to fail

Drive alignment between solution design and business requirements