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Senior Manager, Americas Benefits
ServiceNow
Senior · 10+ yrs
Full-time
West Palm Beach, Florida, United States
Job description
Product Management · Human Resources
Skills
Primary
Secondary
Responsibilities
Be the primary program manager of our US 401(k) plan and benefit plans and programs in Canada, Mexico, Costa Rica, and Brazil
Partner with recordkeeper, investment consultant, and 401(k) Investment Committee to ensure best-in-class service, competitive fees, and compliance with ERISA, DOL, IRS regulations
Identify areas for service delivery optimization and personalization of benefit experiences, including AI and NowOnNow solutions
Develop and manage a holistic financial wellbeing program tailored to diverse employee segments
Analyze participation, deferral rates, fund lineup performance, and plan costs; produce executive dashboards and actionable recommendations
Serve as primary POC for non-US Americas benefits programs for internal stakeholders, guiding policy decisions and executive briefings on benefit trends and competitive positioning
Oversee budget planning and management for portfolio of programs ensuring financial alignment with strategic priorities
Lead without direct reports driving alignment and accountability across matrixed teams