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Senior Manager, Deal Desk Operations
ServiceNow
Senior · 12+ yrs
Full-time
Singapore, Singapore
Job description
Product Management · Sales
Skills
Primary
Secondary
Responsibilities
Own complex Services and Subscription transaction management across APAC
Oversee deal desk operations end-to-end: qualification, structuring, margin analysis, approval workflows, and documentation for enterprise agreements
Drive deal velocity and customer value realization by providing strategic guidance on deal packaging, commercial terms, and bundled offerings
Partner with sales leadership on high-stakes negotiations—pricing strategies, payment terms, scope trade-offs, and risk mitigation
Manage Services Deal Desk functions: engagement models, statement of work definition, resource planning, and professional services delivery alignment
Manage Subscription Deal Markets functions: licensing structures, metering models, usage-based consumption scenarios, and term flexibility
Build and maintain deal desk playbooks, approval matrices, and escalation procedures; ensure consistent application across the region
Analyze deal trends, margin patterns, and commercial performance; provide actionable insights to regional leadership and CFO-level stakeholders
Collaborate with legal, finance, and compliance teams on contract language, regulatory requirements, and risk governance
Represent APAC deal desk interests in projects, programs and cross-functional initiatives; champion process improvements and tool enablement