Help customers establish technical foundation on ServiceNow Platform

Design solutions delivering outcomes

Ensure leading practices around instance strategy, governance, core data, integrations, platform health

Guide internal team members, partners, and customer employees on architecture design for long-term success

Work with executive, enterprise architects, development teams during solution selling, structuring, implementation

Develop relationships with CoEI and business leaders at customer site understanding role of ServiceNow in digital transformation vision

Translate goals into a roadmap

Convert business information/technical requirements into architectural blueprint achieving complex goals

Engage Enterprise Architects positioning Service-NOW as standard integrated with core applications

Manage technical governance and delivery operating model