Design innovative IRM solutions leveraging ServiceNow's Risk Management, Policy & Compliance, Audit Management, Vendor Risk Management, and Business Continuity Management capabilities

Review customer risk architectures, governance frameworks, and design process and system integrations to ServiceNow IRM - mapping regulatory requirements (SOX, GDPR, ISO 31000, COSO, NIST RMF) to platform capabilities

Respond to customer questions, including RFPs/RFIs relating to ServiceNow IRM, compliance automation, and enterprise risk transformation

Configure solution environments to address customer-specific risk, compliance, and audit requirements, delivering compelling proof of value engagements

Develop and contribute to sales campaigns focused on IRM, including cross-sell and upsell motions into ITSM, SecOps, and HR/ESG risk domains

Leverage or critically think about how to integrate AI into work processes, decision-making, or problem-solving — including using AI-powered tools, automating risk workflows, analysing AI-driven insights, or exploring AI's potential impact on risk and compliance functions

Identify and position opportunities to embed Now Assist and AI Agents within IRM workflows — including intelligent risk scoring, predictive compliance gap analysis, automated control recommendations, and AI-assisted audit scoping

Guide customers on AI governance frameworks and responsible AI adoption in risk and compliance environments, addressing transparency, auditability, and regulatory concerns related to AI-driven decisions

Stay current on ServiceNow's AI product roadmap (AI Agents, Agentic Workflows, Autonomous IT) and practically apply these capabilities to IRM use cases during customer engagements

Contribute to and maintain a dynamic showcase of IRM solutions created on the ServiceNow platform - including demo environments, sandbox configurations, and customer-ready use-case libraries