Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery

Build agents leveraging ServiceNow's data layer — CMDB, Workflow Data Fabric, and Knowledge Graph

Own guardrails: observability, human-in-the-loop controls, compliance infrastructure making autonomous systems safe at scale

Ensure accurate low-latency retrieval through RAG pipelines, hybrid search, re-ranking, evaluation as critical dependency of agentic quality

Integrate frontier models into Sense → Decide → Act → Govern architecture; evaluate trade-offs across cost, latency, capability