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Senior Staff Machine Learning Engineer
ServiceNow
Senior · 8+ yrs
Full-time
Santa Clara, California, United States
USD 201k – USD 352k
Job description
Machine Learning / AI · Artificial Intelligence
Skills
Primary
Secondary
Responsibilities
Design and ship multi-agent systems — orchestration, tool use, planning loops, memory, and failure recovery
Build agents leveraging data layer for contextual decision-making
Own guardrails ensuring autonomous system safety at scale
Ensure accurate low-latency retrieval through RAG pipelines and hybrid search
Integrate frontier models into Sense → Decide → Act → Govern architecture
Raise technical bar via architectural decisions, code reviews, and mentoring