Manage technical delivery streams within large ServiceNow engagements across diverse matrixed and cross-functional teams

Facilitate process re-engineering and optimisation workshops and guide customers to maximise the value of ServiceNow technologies

Act as a domain expert in Core Business Workflows consulting effectively and navigating strategically across specialised areas such as Human Resources, Legal, and Workplace Services

Architect scalable best-practice solutions and present technical concepts effectively to varied business and technical stakeholders

Create detailed user stories test strategies solution design documents and customer hand-over deliverables

Configure and develop automation workflows and domain specific solutions aligning with ServiceNow standards

Ensure consistent quality through technical oversight and testing

Support pre-sales by leading scoping solutioning and estimation discussions

Contribute innovation best practices and thought leadership to global CEG and product teams

Mentor colleagues guide on customers and partners on technical excellence and delivery quality