Manage technical delivery streams within large ServiceNow engagements across diverse matrixed and cross-functional teams

Facilitate process re-engineering and optimisation workshops to guide customers in maximising value of ServiceNow technologies

Act as a domain expert in Core Business Workflows consulting effectively across specialised areas such as Human Resources, Legal, and Workplace Services

Architect scalable best-practice solutions presenting technical concepts to varied business and technical stakeholders

Create detailed user stories test strategies solution design documents and customer hand-over deliverables

Configure develop automation workflows and domain specific solutions aligning with ServiceNow standards

Ensure consistent quality through technical oversight testing support pre-sales by leading scoping solutioning estimation discussions

Contribute innovation best practices thought leadership to global CEG product teams mentor colleagues on technical excellence and delivery quality