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Shift Supervisor
KFC
Junior · 1+ yrs
Not specified
Lexington, Kentucky, United States
Job description
Front Office / Guest Services
Hospitality
Junior · 1+ yrs
## description About the Job: As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet KFC's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone wh…
Skills
Primary
Responsibilities
Ensure consistent customer satisfaction using KFC Connect Success Routine
Oversee team members' completion of shift tasks and appearance standards
Maintain food safety, quality, and order accuracy
Resolve customer complaints promptly and professionally
Provide regular feedback to RGM on team member performance
Deliver ongoing coaching and constructive feedback to team members
Participate in training new team members
Assist with Profit & Loss management through cash control and inventory
Oversee proper product preparation, portioning, and holding procedures
Support facility maintenance and compliance with health and safety standards