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Signature Customer Success Account Manager
United Parcel Service
Fresher · 0–4 yrs
Full-time
Hartford, Connecticut, United States
USD 65k – USD 113k
Job description
Customer Support
Sales
Fresher · 0–4 yrs
## description **Before you apply to a job, select your language preference from the options available at the top right of this page.** Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or te…
Skills
Primary
Responsibilities
Serve as primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions and escalate complex issues
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic virtual customer check-ins and performance reviews
Identify low-touch upsell opportunities and guide customers to additional resources
Develop strategies for upselling and cross-selling to drive account growth
Drive product adoption and educate customers on UPS products and services
Manage a large portfolio of lower-tier accounts efficiently
Monitor customer health metrics to measure satisfaction and prevent churn