Manage end-to-end order-to-cash process for assigned customers from purchase order entry through invoicing and issue resolution.

Enter, process, and monitor customer purchase orders in SAP confirming product availability and providing timely updates.

Work closely with Sales, Planning, Production, Logistics, and Finance teams to coordinate fulfillment and resolve delivery issues.

Prepare invoices and documentation; manage returns, damaged material claims, credit/debit notes transactions.

Investigate inquiries/complaints, ensure prompt resolutions while maintaining accurate records per company procedures.

Support billing activities including discount processes and month-end validation of orders/invoices.

Monitor KPIs such as confirmation times, quality metrics, first-time-right performance indicators.

Build relationships across stakeholders via communication strategies that deliver reliable service outcomes.