Define and execute the AI-Native Product-Led Motion strategy for AI-native ITSM capabilities

Own the AI customer journey from initial discovery through adoption and expansion

Partner with feature teams to ensure every new AI capability includes telemetry and discoverability

Build data-driven growth engines using product telemetry and behavioral analytics

Design product-led experiences such as onboarding guidance and lifecycle engagement strategies

Develop PQL models and product-to-sales motions connecting usage signals to sales acceleration

Identify opportunities to expand addressable market via customer insights and AI-powered use cases

Use experimentation and analytics to improve activation, conversion, retention, and revenue metrics

Influence product roadmap priorities based on research, competitive analysis, and user behavior

Lead cross-functional execution across Engineering, Design, Data Science, Sales, and Customer Success