Loading
Technical Lead
HCLTech
Lead
Not specified
Hyderabad, Telangana, India
Job description
DevOps / Infrastructure
Technology
Lead
## Job Description Job Summary We are seeking a technically strong L2 SRE / Production Support Analyst with expertise in production support, site reliability engineering, and platform operations. The role involves managing critical incidents, troubleshooting complex application and platform issues, performing RCA, supporting Kubernetes environments, improving observability, and driving automation initiatives to enhance service reliability. Key Responsibilities Handle L1 escalations and resolve c…
Skills
Primary
Secondary
Responsibilities
Handle L1 escalations and resolve complex application, infrastructure, and Kubernetes/OpenShift issues
Perform RCA and drive permanent fixes for recurring incidents
Own P1/P2 incidents and coordinate with Development, DevOps, Infrastructure, and QA teams
Support deployments, release validations, post-implementation checks, and environment stability
Monitor and optimize application health using Splunk, AppDynamics, Grafana, BigPanda, Kibana, and Prometheus
Troubleshoot Linux, API, database, and batch processing issues
Automate operational tasks using Python and Shell scripting
Maintain SOPs, runbooks, and knowledge articles while supporting continuous service improvements