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Technical Readiness & Communities Director
ServiceNow
Executive · 10+ yrs
Full-time
New York, New York, United States
Job description
Product Management · Technology
Skills
Primary
Secondary
Responsibilities
Define community operating model, charter, success metrics across CEG communities.
Design and implement community types mapped to certification roles/personas.
Build cadence, rituals, contribution mechanisms keeping each community healthy over time.
Establish health dashboards with participation rates, content velocity indicators.
Recruit GEO Community Practice Leaders dedicating two days per month leadership role.
Cultivate network of practitioner champions co-authoring best practices and peer-review feedback loops.
Partner with GEO leaders, Product teams ensuring communities are co-owned rather than centrally imposed.
Maintain active field lessons flow back to product informing next release cycle.
Embed AI adoption frameworks into every channel making readiness part of workflow not separate training event.
Leverage Yoodli simulations, AI-assisted registries scaling operations without proportional headcount.