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Technical Readiness & Communities Director
ServiceNow
Executive · 10+ yrs
Full-time
California, California, United States
Job description
Product Management · Technology
Skills
Primary
Secondary
Responsibilities
Define community operating model, charter, and success metrics for communities across CEG
Design and implement community types mapped to certification roles/personas
Build cadence, rituals, contribution mechanisms, and governance structures for healthy communities
Establish health dashboards with participation rates, content velocity, engagement scores, etc.
Recruit, develop, support GEO Community Practice Leaders dedicated to leadership roles
Cultivate network of practitioner champions who co-author best practices and peer-review technical readiness
Partner with GEO leaders, Product leadership, PD&I teams to ensure co-ownership of communities
Maintain feedback loop so field lessons flow back to product informing next release cycle
Embed AI adoption frameworks into every community channel as part of workflow not separate training events
Leverage AI-powered tools (Yoodli simulations, expertise registries) to scale operations without proportional headcount